Here are a few things you can check in advance to ensure you have a successful experience.
NCTE Web seminars use Java Based software called Elluminate Live!. You can check your system online by visiting http://www.elluminate.com/Support/
The audio for NCTE Web seminars is run through the computer rather than a phone line. You will need to be sure your computer is equipped with speakers and a microphone or a head set so you can hear the presenter. A microphone is recommended but not required. There is a text chat area that can be used in place of a microphone. It is highly recommended you learn more about the audio and other features of Elluminate in this online orientation.
Elluminate provides a Configuration Room that can be used only to test your connection, settings, and configure your audio.
Some schools have issues with firewalls and proxy servers. Detailed information can be found on the Elluminate Knowledge Base and FAQ's site.
If you encounter any technical difficulties either while checking your computer or the day of the event while setting up your computer, please contact the Elluminate support line anytime at 1-866-388-8674 or visit the online Elluminate Help Desk.
Still have questions?
Check out the Technical Questions section on the Web seminar FAQs page
or send us an email.