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Web Seminar FAQs



General Questions and Policies

What is a Web seminar?
NCTE Web seminars are interactive, multimedia professional development experiences delivered over the Internet, featuring some of NCTE’s most experienced presenters on topics important to advancing literacy education across K-16 classrooms. Spending a day away from your classroom isn’t always an option, so you can participate in NCTE Web seminars from your office, school, or at home, and learn valuable information as you listen and respond to material delivered by the presenter. We encourage multiple participants at each site.

What is the difference between Live and On Demand?
Unable to attend a Web seminar during the scheduled time? On Demand Web seminars provide you the flexibility to extend your professional learning when it is most convenient. On Demand Web seminars are recorded during the actual Live event and include all audio, video, and actions within the presentation. Upon purchasing an On Demand Web seminar, instructions for accessing the recording in your Digital Locker will be sent out.

Can I earn continuing education credit with NCTE’s Web seminars?
All participants in a LIVE Web seminar will receive an e-mail within 48 hours after the event. This message documents the clock hours earned for participation (usually one hour). If you purchase an On Demand Web seminar and wish to receive documentation of your participation, please send a reflection highlighting what you learned from the seminar to  We will reply with an email documenting your participation in the event.  NOTE:  NCTE is not a credit-granting agency so it will be up to your school/district to award continuing education credit for your participation in any NCTE Web seminars.  We encourage you to check with your administrator prior to participating to make sure your participation will count towards your local continuing education requirements. 

Will there be any handouts before/after the session?
Every Web seminar is a little different, but in most cases you will receive book chapters, journal articles, or other materials to read in advance of the seminar.

What time will the Web seminars begin?
NCTE Web seminars begin at various times, but in general they begin in the afternoon and last about one hour. Check the description for specific seminars for details.

Do you offer an archive copy?
Yes! The archive copy is the same as the On Demand product and can be purchased in the NCTE Store.

Can I participate if I live outside of the US?
Absolutely! For no additional cost, you can participate in an NCTE Web seminar as long as you meet the minimum technical requirements listed above.

What if I am registered and I cannot attend the Live event?
You will still receive the On Demand recording and materials.

Cancellation Policy
If you cannot participate in the live Web seminar and are not interested in the On Demand recording, please contact NCTE Customer Service three business days prior to the event at 1-877-369-6283 to have your registration fee held on account for a future event within one year of purchase.

Cancellation of a Web Seminar
NCTE strives to provide the highest level of quality and we reserve the right to cancel or postpone an event when necessary. If you are registered for an event that is cancelled, the registration fee paid will be held on account for a future event. If during the session there is a technical difficulty that results in the entire session (45 minutes or more) ending prematurely, NCTE will either rebroadcast the seminar for no additional charge or will hold the registration fee on account for a future event.

Refund Policy
NCTE does not refund Web seminar purchases (live or on demand) for any reason including non-participation due to conflicts that arise with a registrant's schedule, failure to test the computer connection prior to the seminar as instructed, or other technical difficulties that are not in the control of NCTE or Zoom. Please note that if you register for a live Web seminar event but are not able to attend, you will still receive a link to the On demand recording that you can download and play at your convenience.

On Demand Web Seminar Terms of Use
You may not sell, distribute, stream over the Web or otherwise use the On Demand recording, except to share with others at your physical location. Please direct other interested viewers to the NCTE Store to purchase their own On Demand copy.

Pricing and Purchasing Questions

What do Web seminars Cost?
Live NCTE Web seminars are available as complimentary to NCTE members ($50/nonmember), and On Demand recordings are available at a 20% discount. Nonmembers pay $50 for Live Web seminars, and On Demand fees are $49/member and $99/nonmember. Purchase of the Live Web seminar includes limited-time access to the On Demand recording for download. 

What is included with my Live Web seminar purchase?
Registration in a Live Web seminar presentation includes one “seat” (log-in) to the seminar, any handouts and reading materials, and a recording of the seminar, even if unable to attend the seminar. Registrants will also receive instructions from NCTE and  Zoom to prepare their computer site for the seminar. All Live Web seminar registrants should expect to receive the recording within their Digital Locker within two business days.

How do I purchase a seat in a Live Web seminar?
You can purchase a seat in a Live NCTE Web seminar in the NCTE Store in four easy steps: by clicking the “Add to Cart” button; by logging in/creating an account; by adding/confirming your address information; and then completing the purchase. You can add multiple Web seminars or adjust the quantity before you complete the transaction. After clicking “Submit my order,” you will receive a general order confirmation with an order number. Within a week of your registration you will receive more specific information on the Web seminar(s) you purchased, including access information. Access information will be sent multiple times before each event.

What is included with my On Demand Web seminar purchase?
The On Demand Web seminar includes a recording of the live presentation along with the PowerPoint presentation and handouts, if applicable. There is no limit to the number of times the recording is utilized, but it may not be duplicated. On Demand Web seminar purchasers will receive the instructions for accessing their Digital Locker to download the recordings

Can I pay by purchase order?
Payment by P.O. is accepted if a copy of the P.O. is received at least three business days in advance of the Web seminar. Fax your P.O. to 217-328-9645 or contact the NCTE Customer Service Department at 1-877-369-6283 to process your P.O.

Can I purchase multiple Web seminars at one time?
You can purchase multiple seats to the same Web seminar or single seats to different Web seminars. Do this by adjusting the quantity in your shopping cart or by adding additional Web seminars to your cart as you shop.

With one Web seminar purchase, can I assemble a large group to participate in a Web seminar?
Absolutely. Your purchase of a Live Web seminar is for one log-in, but the presentation can be viewed by additional people through use of an LCD or other forms of technology. We encourage additional discussions and other follow-up as a result of the Web seminar.

Technical Questions

What are the minimum technical requirements?
Web seminars use the Zoom Video Webinar platform. The requirements for Zoom on a Mac, PC, tablet, and smart phone can be found on the Zoom Web site: or

What is the Web Seminar Platform?
NCTE Web seminars use Zoom Video Webinar. We recommend you check with your system administrator in advance of your FIRST session to ensure your computer is properly set up to run this program. If you don’t have a system administrator, you can check your system online by visiting

How does the audio work for these Web seminars?
The audio for the Web seminar can be run through the computer or a phone line. If using the computer's audio, you will need to be sure your computer is equipped with speakers or a head set so you can hear the presenter. A microphone is highly recommended but not required. You can test your audio set-up by going to

How do I access the session?
Access to the NCTE Live Web seminar will be made available in email reminders sent once your registration has been processed. Each participant must have Internet access and speakers and/or headphones. 

What if I am having difficulty entering the session?
Occasionally registrants have problems entering the NCTE Live Web seminar despite successfully preparing their computer. Visit to troubleshoot, or contact an Zoom representative at +1.888.799.9666 ext 2.

What if I don’t have a working microphone?
You can participate fully in the Web seminar without a microphone as long as you have speakers for the audio. Many participants use the chat area for their interaction, which doesn’t require a microphone.

What if the recording does not play?
NCTE recordings are available in two formats. If the recording is a .jar file, this format should work on Mac and PC's.  The .jar file is usually very large and takes several minutes to open.  If you are having difficulty with the recording, please visit the Blackboard Collaborate Support website for troubleshooting. If the recording is an .mp4 file, it should open in a media viewing application on your device (e.g. Quicktime, Media Player, VLC, etc.). Contact NCTE at or 1-877-369-6283 if the problem continues.

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