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Book FAQ - Previous Revision

 

What methods of payment do you accept?

NCTE accepts Visa, MasterCard, Discover, check, money order, or purchase order as payment.  Unfortunately, we do not accept American Express at this time.

How do I place an order for books?

Individuals can place the order online, by phone at 877-369-6283, by fax at 217-328-9645, or by mail.  Institutions can not place the order through the online store, but can place this by phone or by fax.

Where do I find information about banned books?

NCTE's Guidelines to Students' Right To Read and other censorship related information is located online at www.ncte.org/action/anti-censorship

What are the shipping and handling fees for a book order?

Standard domestic shipping fees are $5.00 for one item or $3.00 each for multiple items.  Candian shipping fees are $14.00 for one item and $7.00 each for multiple items.  All other international shipping fees are $16.00 for one item and $8.00 each for multiple items.  For more information on expedited shipping methods and fees, such as UPS or FedEx, please contact customer service at 877-369-6283.

How do I request an examination or desk copy of a book?

Examination and Desk Copy requests need to be submitted on school letterhead.  You can fax your request into 217-328-9645, or mail the request in.

What are the 2009-2010 NCTE Book Comprehensive titles?

How do I get an order confirmation?

You can request a order confirmation by contacting NCTE Customer Service by phone at 877-369-6283, by fax at 217-328-9645, or online through the Contact NCTE Form.

How do I return a book?

NCTE RETURNS POLICY
New, unmarked, current editions, as well as books received in error or with a manufacturer’s defect are eligible for return within six months of the invoice date. Kits and electronic media must be unopened and have the sealing sticker intact. Damaged, used or marked books cannot be accepted for credit and will be returned at the customer’s expense.

HOW TO RETURN BOOKS
A. Request permission to return in writing by mail or fax prior to returning books. Include the title, quantity, and NCTE invoice number. NCTE will issue an authorization letter and a return label.

B. Use strong corrugated cartons. Insert your packing list. Indicate the number of cartons included in the total return.

C. If you have received damaged or shelf worn books, inform NCTE. Replacement copies should be requested within seven days.

D. All returns of 50% or more of an original order will be charged a 20% restocking fee when returned due to overstock. Any returns made after 30 days from the date of the authorization letter will be charged a 10% late fee.

E. DO NOT REDUCE PAYMENTS ON OTHER INVOICES OR ORDERS BY THE AMOUNT OF THE ANTICIPATED RETURN ADJUSTMENT. NCTE will adjust the outstanding balance on your invoice. If the invoice is paid, you will receive a refund check.

NCTE
Returns
1111 West Kenyon Road
Urbana, IL 61801
Fax: 217-328-9645

Can institutions or bookstores make purchases through the online store?

This option is not currently available.  Please contact NCTE Customer Service by phone at 877-369-6283, or by fax at 217-328-9645.

 

 

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